About Readiness Insight & ALPHA Prime Solutions

Who we are

Software built for readiness, backed by asset-management expertise

ALPHA Prime Solutions is focused on Software-as-a-Service products and information technology professional services for workforce readiness and built-environment asset management. As a division of ALPHA Facilities Solutions — a global provider of professional asset-management services — we bring a successful track record of helping clients achieve their goals and optimize their return on investment.

No matter the size of the organization, our singular focus is to aid our clients in carefully managing the requirements of the mission they serve and the skilled workforce that leads, implements, and executes it.

CVE SDVOSB AWS GovCloud (US) GSA MAS 47QRAA20D000T

What sets us apart

Three questions worth asking any vendor

Can you control who sees what?

Configure visibility of training and readiness data to as little or as much of your organization as necessary, with role-based access.

Is your data hosted for government-grade security?

Readiness Insight is hosted in AWS GovCloud (US) — an isolated region built for sensitive, regulated U.S. government workloads and designed to support frameworks such as ITAR, FedRAMP, and the DoD Cloud Computing SRG, with 99.99% availability.

Will you be supported for the long haul?

Onsite and virtual support from a company internationally recognized for its client-for-life culture. Every client is a client for life.

Support that starts at implementation

A dedicated team, a defined process

Skilled Support Specialists operate on a rotating schedule to serve clients across all time zones — through email, customized web portals, and in-app widgets — with continuously updated knowledge bases.

T1

Tier 1

Detailed responses to Tier 1 issues within 24 hours, with email updates as each workflow step completes.

T2

Tier 2

Configuration issues are coordinated with implementation specialists for a thorough response within 72 hours.

T3

Tier 3

Software fixes are prioritized with domain experts and the product manager, then included in the next bi-weekly release after QA.

Client support

A dedicated ALPHA Prime team member assigned to every client
On-demand support via phone, email, or web portal for immediate answers

Implementation support

One-on-one implementation consultation with your client engagement team member
Orientation call to establish objectives and answer questions
A project collaboration tool for implementation management

Trusted over the long term

Proven in demanding environments

We have worked with ALPHA Prime Solutions since 2014, and their customized deployment of Readiness Insight has been both positive and seamless. The quality of their software development is exceptional, and enhancements are customized to our needs. The team is cooperative, responsive, and professional — we know we can go to them for solutions to any technical, schedule, or cost challenge. We consider them an extension of our organization.

Strategic Systems Programs (SSP)

U.S. Navy · Client since 2014

Convenient contracting vehicles

Straightforward to acquire

Readiness Insight is available through multiple federal contract vehicles. Pricing is based on the number of training records per year with a minimum tracked-user subscription.